Returns and Exchanges
The Customer is required to check that the correct items are received at the time of delivery. Any problems such as:
- delivery of the wrong products,
- products with defects,
must be notified to Ki ET LA within 14 days of receipt of the order.
After 14 days, with the exception of latent defects, no claims will be accepted by Ki ET LA, and the products will be deemed to be compliant.
In both cases cited above, the Client must follow the following procedure:
– contact Ki ET LA customer service via the form by clicking here to confirm that the product is not correct or defective.
Where an incorrect or defective product has been delivered, Ki ET LA will offer the Customer either:
- a replacement of the item(s) by Ki ET LA,
- a refund of the price of the order (price of the items plus delivery costs), at the latest within fifteen (15 days) as of receipt of the incorrect item returned to Ki ET LA. Ki ET LA shall be responsible for returning items (return slip with prepaid delivery).
The Customer must attach a completed, printed return slip to the package using the return form linked here, which may also be accessed from your customer account under “My Orders”. Returns will not be accepted without the duly filled out returns form.
Items must be returned in their original packaging, with the label and any accessories, in resaleable condition, to the following address: Ki ET LA FRANCE – Zone du Ragon Bât A2 – 28 Rue Louis Pasteur – 44119 TREILLIERES – France.
For Ki ET LA products purchased in partner sales points or e-commerce sites, other than www.kietla.fr, the customer should contact the sales point or e-commerce site directly for any claims.