No products in the cart.

Ki et la

Delivery
& returns

Ships in 24h

All orders registered on the website from Monday to Thursday will be processed the following day. All orders placed from Friday to Sunday will be processed the following Monday and Tuesday; orders placed on public holidays will be processed on the next business day. Timeframes may be longer during peak season.

 

Delivery times depend on the shipping mode selected when placing the order.

Order tracking

View all your orders and track their progress status via your “My Account” section.

Delivery to over 25 countries

The Ki ET LA site delivers to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican.

Delivery times

Delivery times depend on the shipping mode selected when placing the order.

 

When you place an order, you may choose between:

  • Colissimo home delivery
  • Pick-up-point delivery.

 

Colissimo ensures your parcel is delivered in France within 5 days following shipment. Parcels are delivered Monday through Friday, except public holidays. The parcel is handled by the Post Office and delivered to the delivery address you specified.

 

If you are absent at the time of delivery and if parcel size permits, the deliverer will leave your parcel in your mailbox. Otherwise, delivery notification will be left for you inviting you to pick up your parcel from your local Post Office within 15 days.

 

Ki ET LA cannot be held liable for longer Post Office timeframes.

Secure payment

The Ki ET LA site offers secure online payment via the CIC Bank’s Monético system for any payment by Visa / MasterCard / CB credit cards. Your information remains, as such, confidential through this Monético encryption method.

 

The Monético solution allows you to pay directly in a trustworthy manner by credit card on the Ki ET LA e-store. All banking data which you transmit is protected by SSL encryption. We do not store your data. Your payments are totally secure.

Money-back guarantee

Return an item within 14 days of parcel delivery. Thanks to Ki ET LA’s money-back guarantee you can return the item(s) you are not satisfied with, within 14 days of order delivery.

You are responsible for return shipping costs.

Return within 14 days

You have 14 business days from the day you receive your order to return the ordered item(s) and get your money back.

Items must be returned unworn, in perfect condition, in their original packaging, with their label and any accessories, to the following address: Ki ET LA France, 28 rue Louis Pasteur, A2 – Zone de Ragon, 44119 TREILLERES, FRANCE. The Return Waybill, available by clicking here, must accompany the returned item(s). Return risks and costs are exclusively borne by the Customer.

Your bank account will be credited with the refund amount within 15 days following reception of the returned item(s). Please keep proof of dispatch until the refund amount is confirmed on your bank account.

Items may only be returned for money-back. If you wish to return an item to change size or color, or in exchange for another item, place a new order and send back the original item so that we can process the refund.